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10-Year Warranty

10-Year Full Replacement Warranty

Poly-Stone Planters offers a 10 year limited warranty on their structure, 10 year frost warranty, and 5 year no fade warranty. In the event of a warranty claim, the owner will be required to provide proof of purchase, and a sales receipt verifying the date. Poly-Stone at its option may repair or replace the product to good working condition by using new or refurbished components. If repair is not possible, we will replace or refund the items when applicable. Poly-Stone reserves the right to inspect the product prior to replacement or repair of the product.

TERMS: Poly-Stone Planters will:
  1. Repair or replace the defective Poly-Stone Planter.
  2. Repair or replace planters damaged by weather related issues including: freeze/thaw cycle, UV damage and/or salt spray.
  3. Be responsible for repair or replacement of defective planter or part only and will not be liable for any direct, incidental, or consequential damages, loss or injury arising from the use of this product.
  4. Offer no other warranty, expressed of implied, other than those herein written.
Warranty defects do not include:
  1. Material abrasions or breakage due to misuse, intentional or otherwise.
  2. Minor cosmetic color changes.
  3. 
Vandalism.
EXCLUSIONS

This warranty covers manufacturing defects discovered while using the product as recommended by the manufacturer. The warranty does not cover loss or theft, nor does coverage extend to damage caused by misuse, abuse, unauthorized modification, accidental damages, scuffs or scratches, improper installation, negligence or damage caused by improper maintenance or cleaning, custom paint colors, improper storage conditions, lightening, or natural disasters or heat sources like bbq grills or pit fires. Must keep planters 5′ away for any heat source. The warranty does not cover parts that are subject to normal wear and tear. Damage caused by impurities or acts beyond our control are not covered. Any product or part that has been repaired or altered in any manner outside of Poly-Stone, unless previously authorized in writing by Poly-Stone, will void warranty. This warranty does not allow recovery of incidental or consequential damages such as loss of use, damage to property or other consequential damage, and Poly-Stone accepts no liability for such damage. Improper installation, adjustment, alteration, service or maintenance can cause injury or property damage.

LIMITS OF LIABILITY

Should the product(s) fail, your sole recourse shall be repair or replacement. We will not be held liable to you or any other party for any damages that result from the failure of this product. Damage excluded include, but are not limited to, the following: lost profits, lost savings, lost data, damage to other equipment, and incidental or consequential damages arising from the use, or inability to use this product. In No event will Poly-Stone be liable for more than the amount of your purchase price, not to exceed the current list price of the product, and excluding tax, shipping and handling charges, duties and taxes.

Poly-Stone disclaims any other warranties, express or implied. By installing or using the product, the user accepts all terms described herein. The Poly-Stone warranty is limited to the above conditions and to the warranty period specified herein and is exclusive.

Return shipping costs to be paid for by Customer. The cost of shipping to the manufacturer, or authorized repair center, or payment of any customs clearance fees and duties are the responsibilities of the consumer.

HOW TO OBTAIN SERVICE UNDER THIS WARRANTY

Contact us using one of the following methods:

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